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1. Delivery & Try-On

Standard delivery across the UAE: AED 25.

Delivery with try-on service across the UAE: AED 30.

Free delivery applies when you purchase and keep two or more items, subject to promotional terms.

If you keep only one item, the applicable single-item delivery fee will apply.

If you decide not to keep any items during the try-on service, an AED 30 delivery and try-on fee will apply.

Items returned immediately during the same delivery do not incur an additional return collection fee.

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2. Returns Within 7 Days

​We accept eligible returns within 7 days of receiving your order, including sale and discounted items.

Returned items must be unworn, unwashed, unaltered and in their original condition, with tags attached. Reasonable fitting is permitted.

Please contact us within 7 days of delivery to request a return.

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3. Return Options

​For change-of-mind returns, you can choose between:

Courier Return: Arrange return shipping at your own expense.

Dubai Drop-Off: You may return your items in person at an agreed location in Dubai, free of return shipping charges, by prior arrangement.

Please contact us before sending or dropping off any items.

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4. Refunds

​Once your returned items are received and inspected, we will confirm your refund.

Approved refunds will be processed through an appropriate refund method.

Any applicable original delivery fees or adjustments to free-delivery eligibility will be handled according to the terms disclosed before purchase and applicable law.

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5. Defective or Incorrect Items

​If you receive a defective, incorrect or misdescribed item, please contact us as soon as possible.

We will provide the appropriate remedy in accordance with UAE consumer protection laws, without charging you return costs resulting from our error.

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6. Contact Us

​For delivery questions, try-on requests or returns, please contact Modest & Elegant through our official customer service channels.

Website: www.modest-elegant.com